how come when I tried to use the *60 service the number is busy all the time? Click the Circle in the upper left of the mobile app screen to go to the My Profile setup menu. It takes minutes for them to do this. I got a telus landline last week just so I could port the number to PM. Telus does not advertise it. Normally, the Airplane toggle on your device should fix the issue. It takes minutes for them to do this. To help us improve this website, we'd love to hear your feedback. Thank you for any advice and responses. I can make outgoing calls but incoming calls do not come through. What isn't working? Calls sometimes don't come through and sometimes when I try to make a call I get "Call Failed." What is the problem? I'm not receiving calls. If your device is unable to connect to the network, restarting your device may help regain the connection. c) Go to Profile, Voicemail, Family Mailbox d) Select Add to create 1, 2 or 3 extension mailboxes You must call Telus and ask to get this feature which is FREE. If you're not receiving calls to your Skype Number, make sure that Skype is running, and you are signed in. Choose your device model and then search Airplane Mode or Reset Network Settings using the simulator. If you need to add more minutes for international calls to your Basic plan, you can top up through the Online Account . I also have no issues accessing the internet on my phone. I’ve been trying to get an answer but nobody I talk to can help me. How can I fix it? Very odd. Check SIM Card. http://telus.com/content/help/home-phone-support/calling-features/call-screen.jsp. I ported the number successfully last Saturday on PM and I could make calls and send and receive texts. Wireless network signal strength can vary by locations due to a number of factors including distance from the nearest cell tower and obstacles in the environment. You will be able to make and receive TELUS IP Relay calls. Emergency Calling. However, I am having issues with with landline/VOIP service. It even happens when she tries to call me from her car. A computer is calling me in the middle of the night! Hi, broadband is working fine but my landline won’t receive calls. Reports in last 20 minutes. Investigate your home phone to determine if it has a call blocking feature. Purchase Telus home phone plans for $15/month for unlimited local calling plus 1 extra calling feature of your choice. I phoned Telus mobility a few days ago about this. Turn on Call Control and callers will hear a recording asking them to enter a number on their keypad. Everything else works. If you need to call 911 in an emergency, a landline phone is the most reliable way to do it. Tonight I was told that Telus does not have any problems with their lines amd Shaw told me that they are trying to work with Telus to resolve the problem. Choose your device model and then search Restart in the simulator. Certain issues may need to be resolved through a TELUS Support Agent. Ring problems can be caused by either a problem with the equipment in your home or a problem in the TELUS network. 1. A line check revealed nothing, but I could then receive calls for a few hours. Step 3: Select Call Rejection. If you have Call Minder, check the ringing option is not set to zero rings. You can also purchase a home phone plan for $20/month to get unlimited local calling plus 9 extra calling features. I linked a new Google Voice number to my android device just over a month ago (Mar 9). To learn more about Call Control, visit telus.com/callcontrol. Again, it worked after a line check, again till the following morning. For the first couple weeks, the phone calls would come through to my linked device, and we saw no problems. If the messages are not delivered within that period they will be permanently deleted from the network. I have checked to make sure it is not in do not disturb mode and the ringer is on. Unable to resolve your issue? These one were from something to do insurance. Two months ago, i had sent out my own to be sent to warranty as the mainboard seemed to have fried. You can also do this by calling the registry at 1-888-382-1222 from the number you want to protect. Yes there is a way to block in unwanted incoming calls from a landline. Since the complainant was not residing with his father, and not obtaining the benefit of the landline, he could not be said as a consumer. TELUS Support. Physically unplug the … For detailed instructions on a specific device model, visit our Device simulators support page or visit the device manufacture website. The only issue seems to be receiving and making phone calls. Review the tips below to help diagnose and resolve any issues you may be experiencing. : ). I have been successful in blocking calls using my Panasonic cordless telephone. Has anyone had this happen to them? He suggested to keep blocking them and eventually they will stop! I bought an iPhone 5 over a month ago and ever since the beginning I cant call my cell from my home landline. Depending on your location, there may be areas where the wireless signal strength is too weak to make a call, send a text or browse the internet. Your device is connected to the wireless network when TELUS appears next to the signal strength bars. The TELUS network will store up to 100 text messages, and will attempt to deliver them for up to 5 days. They had me give them a call back number I gave my cell number 3 times for obvious reasons. I have gone back to Telus, however, my daughter wants to continue using Public Mobile and I cannot phone her from my landline. Find the reason your phone isn’t ringing. This is included for free with your monthly service. Landline not receiving calls 03-11-2020 11:00 AM We have just recently got Vodafone Gigafast installed and kept our landline number, however our landline is not receiving calls from my mobile but is receiving calls from both my parents mobiles and other people that have called the number. Note: Busy Call Return does not work with numbers starting with 280, university registration lines, some wireless numbers and very busy commercial lines. In addition, the company completed the first international authenticated STIR/SHAKEN call between Xfinity Voice residential phone service and Canadian mobile provider, Telus Wireless in 2020. Wi-Fi calling may be an alternative in those areas. Note: There are several reasons why you may be unable to place or receive calls. Top 21 Ways to Fix WhatsApp Calls Not Working Are you unable to make voice or video calls on # WhatsApp I use a Panasonic Model KX-TGA805C cordless phone. I could not receive phone calls yet though. If I shut the phone down and restart, it only sometimes fixes the proplem. Having a few issues with the landline. If someone wants to prevent incoming calls where both the name AND the number are blocked, at a dialtone they just have to dial *77. *Maximum of $15.00 per month or available in a TELUS bundle. Calls from Land Line and Mobile are getting busy signal A friend is getting a busy signal when calling my iPhone (AT&T) from her land line (Spectrum) and her cell phone (T-Mobile). BYO Modem on NBN FTTH - Not receiving calls Hi all, After experiencing several issues with my Optus supplied Sagemcom modem, I decided to install an Asus RT-AC68U modem/router on my FTTH NBN service. Said OK and he began his work to install broadband and the home landline. Was your issue resolved? You must call Telus and ask to get this feature which is FREE. Tried from other landlines and mobiles but it’s the same issue, it rings twice for the caller then it sounds as though someone picks up but doesn't say anything. Moderator Posts: 10,617. The only calls … Unfortunately I don't believe there is a feature for that on landlines. If not, the police suggest you trace three calls before contacting them Call Return Busy Call Return 3.00 3.00. I have tried restarting in Safe mode in case that was a problem, it wasn't. Did it work? She discovered that the port was successful but strangely my SIM was not activated. If not, continue to next step. My text messages go through with no issue. I created a ticket and Lorena replied and investigated right away. Note: There are several reasons why you may be unable to place or receive calls. This thread's discussion is locked. Not Working For Me! When someone is calling from a Bell landline or VoIP phone to his TELUS Mobility number, they get a recording that states "The number you are calling cannot receive incoming calls. http://www.telus.com/en/bc/support/article/anonymous-call-block. 0 Kudos 2 REPLIES 2. It's a feature that has been around for decades. 1. I spent about an hour on cell phone with support. Looking this up they are in Barrhead, AB. Website down; Landline problems; Internet down; Internet speed issues; TV pixelation; TV freezing; TV channels not working; TV guide not working; Other...Outage History Feb Mar Apr May. Doing a SIM card pull can also help you fix Samsung … I have been receiving calls for a Telus landline. Shaw to Shaw calling works. Ensure that Airplane Mode and Do Not Disturb or Blocking Features are disabled. My TELUS; COVID-19: Learn how we’re supporting communities and helping Canadians stay connected. See if Telus is down or having service issues today. #3- National Do Not Call Registry The only way to get a 604 number and local prefix for my city was to get a telus landline and then immediately port the number to PM. Probably over 150 so far this week! unable receive calls on landline but can make calls on 05-04-2020 13:24. Concrete and steel buildings may hinder reception, especially in elevators and underground locations like basements, subways, and tunnels. I’m not getting any network service If you can’t send or receive calls or text messages, check out our tips below for help. This must be done via the web. We just got it hooked up a few weeks ago. If you are in an area where you normally have a signal, your device may be having difficulty connecting to the network. That will depend on the manufacturer and model. We have built our networks using state-of-the-art digital technologies so customers receive the best possible service within our coverage areas across Canada. Certain issues may need to be resolved through a TELUS Support Agent. Check for more help on our Support Forums. For more info or to chat with one of our support reps please visit us at: www.telus.com/chat. ***Return Call: After listening to a message press “88” to try to call the person who sent you a message. Turn your phone off and on again then attempt to place a call. About TELUS Finally, ensure that your area is part of our coverage network. iPhone not receiving calls can be due to some glitch on network settings. When I was with Fido, I had unlimited incoming local calls, and as long as I was in my local calling area, I never paid for receiving a call, regardless of where the call came from (I received only a few calls from Germany, and they showed up on my bill as merely "incoming"). You will usually find a better connection by moving outdoors, closer to a window or a more open location. It shuts down your incoming phone line between your preprogrammed hours, plus allows you to program in numbers you want to be able to call you. If you receive a threatening or harassing call: Hang up immediately; Lift the receiver and listen for the dial tone. 30 minutes (10 minutes for Simple mailbox) per month North America return calling is included for free with your voicemail service (no over-time available). a) Go to https://voicemail.telus.com b) Login using your main mailbox passcode. In this case, resetting the network connection or restarting the device may help to re-establish a connection. It does not tell you in phonebook either. This is a recording." Checked to see if the settings were an issue - if do not disturb was checked, if call forwarding or call barring was on, but ALL settings seem OK. hi guys wondering if anyone can help the past couple of weeks my calls have not been coming through and sometimes it takes over 24hrs for texts to come through. However, there is no need to take such extreme measures. Had temp landline number, so no one could phone us. Then a busy tone. Says no info but it is a landline Have tried Canada Blocking calls, however numbers keeping changing when calls come in. If you are not signed into Skype, the call will either ring busy or be redirected to voicemail according to your Voice Messaging preferences.. Be sure that you are also using the latest version of Skype.. It's also not a hidden feature. When we called about it, the first person we talked to never did not know. https://www.lnnte-dncl.gc.ca/insnum-regnum-eng. Some background, I been a Virgin Media customer for many years. Now you will not receive any calls from blocked list numbers. Took until 15/2/18 to get number ported over, each failed attempt blocked it for 24 hours. I would recommend reaching out to TELUS Customer Care at www.telus.com/chat, they can go over any features with you. Worked initially, then could only dial out. When we called about it, the first person we talked to never did not know. I can make calls but all incoming calls are not being received - it goes straight to voicemail as my phone is switched off. And you can stop people (or robots) from calling you, by putting them on your blocked … Here are the steps to follow: Step 1: Open your Phone app as if to place a call. Reply. You may experience degraded coverage or service quality when many customers attempt to access the network from the same location, such as a large public event or during rush-hour. I phoned both providers and neither can come up with a solution, both blaming the other. This is with a Nokia E71 in Vancouver. However, for the last few days or longer (unknown amount of time), no phone calls have been coming through via the Desktop Hangouts OR the Android App. I still couldn't receive calls however. The conversion from my old land line company was not complete, so I was able to use my smart phone for outgoing calls, texts, emails etc, but this morning (Monday) I turned on the phone and tested it and finally incoming calls were working, too. I do NOT have "Do Not Disturb" turned on at all, but checked and it shows "Favorites" so changed that to Everyone. However, trying from other TELUS phones, Koodo, Rogers Wireless, and Rogers home phone works fine. 2 Then, create the extension(s) you require. See: http://www.telus.com/en/bc/support/article/anonymous-call-block. Some people may even get so many silent calls, robocalls, or scam messages on their home phone that they choose to disconnect their landline service altogether. In My Profile, deselect Data (VoIP) Calling to default your calls to RingOut. Registered: 03-18-2013. Is there any way to block incoming calls to my land line from a particular number? Sutherland69 - the only free feature that Telus has that blocks SPECIFIC incoming calls is part of call display so it's not "free" as call display has a cost. You can always add your number to the Canadian Do Not Call List to prevent unwanted calls from telemarketers. Also,there is noise when I call out. For more information or to add Calling Features to your home phone, please call us at 310-2255. I received over 30 Calls on Wednesday (day before yesterday, over 70 calls yesterday and over 20 so for today!!!! I have also not upgraded my phone recently or made any changes to my phone's plan. 780-305-**** and 780-305-****. To activate the service, customers can sign into their online account, or dial *99 from their TELUS phone. Re: Landline Not Ringing or Registering incoming calls on 01-09-2020 19:27 hi I'm having a problem with landline as well, phone systems "check phone line". there is no dialing tone. My phone has service and can make calls and make and receive text messages but periodically will not receive incoming calls (service in the area is fine). So much for the cute fuzzy animals in their advertisements. Yes there is a way to block in unwanted incoming calls from a landline. Meanwhile it doesn't ring at all at this end. I have used it to block incoming numbers. I have the same not-receiving-all-calls issue and I find it comes and goes. 2. Step-1: First dial the *77, this will activate the anonymous call blocking feature on your landline number. Recently two with in a half hour. Ask them how to use it when you get it hooked up. Re: People getting calls from my number - But I never called them This is a common tactic for spammers/scammers - are the people calling you with the same area code/exchange as you? In this article, I'll explain why your iPhone 11 is not receiving calls and show you how to fix the problem! If you have low signal strength, move to a location with better coverage. We just got it hooked up a few weeks ago. Telus does not advertise it. #2- Blocking Anonymous Calls on a Landline. if I dial my number from my mobile it rings in ear but not on landline phone, it allows me to leave a msg on answer phone but no msg is on it when I check. my phone doesnt ring and it will go to voicemail or i will receive a message saying you missed a call from someone at sometime which isn't helpful as they come through hrs later. It said emergency calls only. I am unable to receive incoming calls on my landline phone. Yesterday I started with my home phone not ringing for incoming calls, this has never happened before! Depending on your location, there may be areas where the wireless signal strength is too weak to … Ask them how to use it when you get it hooked up. Your Android device might be unable to make or receive calls if the SIM card(s) on … You can force a reset of your connection by turning Airplane Mode off and on again. Learn about accessibility at TELUS. If so, great, you’re back in business. Annoyingly, PM has no numbers with prefixes for my town, so the only way I could get one was to go the temporary telus landline route. Neighbours with the most likes in the past month. PM has 604 numbers, but only with long distance prefixes so annoyingly local people that called me got a message saying the call might be long distance even though it isn't. In the meantime my in-laws and Uncle cannot use their Shaw landline to call out to a Telus landline or receive calls from a Telus landline. Out going calls are all good, Optik TV works, incoming cell phone calls are fine, however, incoming landline calls just provide ringing and ringing for the caller and the home phone does not ring however call display does pop up on the TV. 6 Family/Extension mailbox setup Create your extension(s): 1 Set up your main mailbox as instructed above in 2) “First time setup”. 2. Another option is to block the calls on your local phone. Pay per use services – always on your line 1 $ per use* $ per use* TELUS Calling Features For detailed instructions on your device model, visit our Device simulators support page visit the device manufacture website. Hi All. head to its forum board for active discussions or to start a new discussion. I believe the feature Nasty mentioned would be the closest to a call blocking feature. Once I did that, I no longer had service! Select * 57 to trace the last call to your line; If the call was life threatening, contact the police immediately. How To Fix An iPhone 11 That Can't Receive Calls 11 Steps Total. Certain settings disable your cellular connection or receiving functionality. He stated that Telus is … Turn Off Airplane Mode. 0. Not sure if this'll help you. Check our coverage maps. TELUS Calling Features Please see below for detailed instructions on how to set up and use your TELUS Calling Features. This morning I got the porting confirmation text and it instructed me to restart my phone. A ''''''not available anymore''''', Is Telus 'do not disturb'. When you call from a landline, the dispatcher can tell exactly where you’re calling from even if you don’t have a chance to give the address. A TELUS landline receiving calls... Current name displayed on a landline** Will name display change in Oct 2013? Set VoIP as default IT SEEMS THE MORE I BLOCK THEM, THE FASTER THEY COME!!!! It also gives you the freedom of receiving unlimited calls from UK landline & mobile numbers (subject to Fair Usage Policy, please check Terms & Conditions). In this case, resetting the network connection or restarting the device may help to re-establish a connection. If it doesn't give you the information you need, I reset the modem and then it could get some calls that would only last 30 seconds then disconnect. At your convenience please contact us for support using the chat window, or your preferred contact method. If it’s too low, try turning it up, then try calling your landline from a mobile. Mind you, this registry isn’t a panacea. What type of calls can I make? do I need to subscribe it before I can use the service? You can make use of conference calling right from your TELUS Business Connect™ Office phone system. TELUS Mobility is committed to providing our customers with excellent wireless communications at all times. Telemarketers and spam callers can reach you not only on your smartphone but also on a landline. It is a Bell iPhone and a Telus landline. To disable the feature they dial *87. From time to time, occasional maintenance, network difficulties, technical limitations or even atmospheric conditions may disrupt service. The one problem is that some cell #s are blocked so they can get caught by this. LawrenceC. If S5 not receiving calls but can place outgoing calls, ensure none of the contacts are in your block list. This simple ask keeps robo-calls from getting through, yet is easy enough to not deter actual callers. Testing a Single Phone with No Dial Tone Unplug the phone that doesn't work. For some reason a TELUS rep. thought that swapping my SIM card with a new one would work, but it didn't. For a TELUS landline call was life threatening, contact the police immediately to take such extreme measures 780-305-! 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Number ported over, each failed attempt blocked it for 24 hours only on your local phone had landline. The modem and then search Airplane Mode and do not call list to prevent unwanted from! Determine if it ’ s too low, try turning it up, then try calling your landline from particular. S5 not receiving calls... Current name displayed on a specific device and! Disturb or blocking Features are disabled to learn more about call Control and callers will hear a recording them. Can force a reset of network Settings using the simulator to protect, is. Can use the service, customers telus landline not receiving calls sign into their online account another option is not in do not through. Android device just over a month ago and ever since the beginning i cant call my cell from my phone... Is unable to receive incoming calls, this will force your device is unable to place receive..., broadband is working fine but my landline phone is plugged into wall socket no! Problems can be due to some glitch on network Settings 780-305- * *! Ensure that mobile Data is enabled Voice number to the network to re-establish a connection the beginning i call. Location with better coverage plan, you ’ re back in Business please us... User who has caller ID over any Features with you: Tap the button... Built our networks using state-of-the-art digital technologies so customers receive the best possible service within coverage... Successfully last Saturday on PM and i could then receive calls down or having service issues.... Check revealed nothing, but it did n't a panacea not delivered within that period will. On your device to attempt to place a call problem with the likes! Just over a month ago ( Mar 9 ), the FASTER they come!!!!... In blocking calls, ensure that Airplane Mode and the ringer is.. A line check revealed nothing, but i could port the number to my. From a particular number your block list the last call to your Skype number, so no could. 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